At Aura Noor, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or has an issue, please contact us so we can assist you.
Returns
Customers may request a return within 3 days of receiving their order.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product should be returned with its original packaging and accessories, where applicable.
- Items that have been used, damaged, or altered after delivery may not be eligible for return.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request photos or other details to verify the issue before processing your request.
Refunds
Once your return is received and inspected, we will inform you whether your refund request has been approved.
Approved refunds will be processed using the applicable refund method. Processing times may vary depending on the payment method and financial institution.
Non-Returnable Items
Products that have been used, damaged due to customer handling, or returned after the eligible return period may not be accepted.
How to Request a Return
To request a return or report an issue with your order, contact us through the WhatsApp icon displayed on our website or through our Contact Us page:
Our team will guide you through the return process.